Reference

What You Agree To When You Use bt111

Access to bt111 depends on your local law and whether your region is eligible — read these terms before you open an account.

Account EligibilityWallet Transaction RulesUser RightsJurisdiction ConditionsContact Paths
bt111 What You Agree To When You Use bt111
ACCOUNT SECURITY

How We Handle Your Data and Account

We take account security and data handling seriously. Here is what we do on our end and what you can request from us at any time.

Data Retention We keep account and transaction records for as long as required by applicable rules. You can request a summary of what we hold by contacting support with your account details.
Cookie Use We use cookies to keep your session active and to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.
Account Security Accounts are protected with OTP verification on login and on withdrawal requests. If you receive an OTP you did not request, contact us immediately through live chat.
Data Change Requests To update or correct your registered details — including your linked bKash, Nagad, or Rocket number — submit a request through support with identity verification.
REACH OUR TEAM

How to Contact Us About Legal Matters

If you have a question about these terms, need to report an account issue, or want to request a change to your data, our support team handles legal and account queries directly. Reach us through any of the channels below.

Live Chat Open the chat window from any page on bt111. Our team handles account and legal queries and can escalate to a senior agent when needed.
Email Support Send your legal or account query to our support address. Include your registered account details so we can locate your record and respond accurately.
Help Centre Our help centre covers common questions about account terms, wallet rules, and eligibility. Check there first for a faster answer before raising a ticket.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and your rights as a user.

Access depends on your local law and whether your area is within our supported regions. Check your local regulations before opening an account — we cannot confirm eligibility on your behalf.

Contact support via live chat with your transaction reference number. We will check the transfer on our end and credit your account once the payment is verified.

Send a data request through our support email with your registered account details. We will confirm what records we hold and provide a summary within a reasonable timeframe.

We will notify you through your registered contact before material changes take effect. Continued use of your account after that notice means you accept the updated terms.

Contact us immediately through live chat. We can place a temporary hold on your account while we investigate and help you reset your credentials and OTP settings.

Submit a closure request through support. We will process it after verifying your identity and confirming any pending wallet transactions via bKash, Nagad, or Rocket are settled.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.