Reference

Terms That Govern Your bt111 Account

These terms set out what you agree to when you open and use a bt111 account — covering deposits via bKash, Nagad, and Rocket, how we handle your funds, and what we expect from you.

bKash, Nagad, Rocket payments coveredAccount eligibility rulesDispute and withdrawal processJurisdiction-dependent access
bt111 Terms That Govern Your bt111 Account
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account details and transaction history are stored securely and are not shared with third parties outside of what is required to process your bKash, Nagad, or Rocket payments. We retain account data for as long as your account is active and for a period after closure as required by applicable record-keeping obligations. You can request a summary of the data we hold by contacting support with your registered wallet number.

Data Handling We store only the account and transaction data needed to operate your bt111 account and process wallet payments correctly.
Account Security Login is protected by OTP verification sent to your registered mobile number. Never share your OTP with anyone, including support staff.
Data Retention Account records are kept for the duration of your account and a defined period after closure, in line with applicable obligations.
Change Requests To update your registered wallet number or request deletion of your data, contact support and complete the identity verification step.
TERMS CONTACT

Questions About These Terms

If any part of these terms is unclear — whether it's about your account status, a payment dispute involving bKash or Nagad, or a withdrawal that hasn't cleared — reach out through one of the channels below. Our support team handles terms-related queries and can escalate account disputes to the relevant team.

Live Chat Start a live chat from the bt111 site for real-time help with account terms, payment queries, or dispute escalation.
Email Support Send a detailed account query by email. Include your registered wallet number so we can locate your account quickly.
Help Centre Our help centre covers common terms questions — account eligibility, wallet rules, and what happens when a withdrawal is held.

Common Questions on bt111 Terms

These are the questions we get most often about account terms, eligibility, and payment rules. If your question isn't here, live chat is the fastest way to get a direct answer.

Account eligibility depends on your local law and the eligible regions we support. It is your responsibility to confirm that accessing bt111 is permitted under the laws of your location before registering.

We currently support bKash, Nagad, and Rocket for deposits and withdrawals. Your withdrawal will be routed back to the same wallet you used to deposit, so keep that number active.

If a deposit via bKash, Nagad, or Rocket doesn't reflect within a reasonable time, contact support with your transaction reference number and registered wallet number so we can investigate.

Yes. We may suspend or close accounts that breach these terms — including false registration details, misuse of payment rails, or activity that violates applicable rules. You will be notified where possible.

Contact our support team with your registered wallet number and request a data summary. We will verify your identity before releasing any account information.

Yes, but a wallet-number change requires identity verification. Reach out via live chat or email, complete the verification step, and we will update your account details accordingly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.